TERMS AND CONDITIONS
Last updated: 24 October 2026
1. General
These Terms and Conditions apply to the use of the SAAM Collection website and to all purchases made through the SAAM Collection online shop. SAAM Collection is an online store offering a curated selection of products from Southern Africa.
By placing an order through the online shop, you agree to these Terms and Conditions.
2. SAAM Collection Details
Email: hello@saamcollection.nl
Website: www.saamcollection.nl
SAAM Collection operates exclusively online and does not have a physical shop.
3. Products and Availability
The SAAM Collection range includes, among other things, candles, bags, bath and kitchen textiles, throws, baskets, stationery and solar lights.
Products, images, colours and dimensions are described as accurately as possible on the website. As many products are handmade or crafted using traditional techniques, minor variations in colour, shape, size or finish may occur. These variations make each product unique and do not, in themselves, mean that the product is defective.
Products displayed on the website are offered subject to availability until an order has been placed.
4. Prices
All prices displayed on the website are in euros and include VAT, unless stated otherwise.
Prices and product information may change. Any price change will not affect an order that has already been confirmed.
5. Placing an Order
Orders can be placed without creating an account.
As a customer, you are responsible for entering the correct information required to process and deliver your order. After placing an order, you will receive an order confirmation by email. The contract is concluded once SAAM Collection has confirmed the order.
If a product unexpectedly becomes unavailable, SAAM Collection will cancel the order and refund the amount paid.
6. Payment
Payment can be made using the payment methods offered on the website during checkout.
Orders are processed once payment has been successfully received.
7. Delivery
SAAM Collection delivers to addresses in the Netherlands and Belgium.
We aim to dispatch orders as quickly as possible, usually within 1–2 working days. Occasionally, dispatch may take longer, for example when we are in South Africa visiting our suppliers or sourcing new products for SAAM Collection. If this is the case, we will indicate it on the website so that you know your order may take longer to arrive.
If there is a further delay to your order, we will inform you as soon as possible.
8. Right of Withdrawal
As a customer, you have the right to withdraw from an online purchase within 14 days of receiving your order. The withdrawal period begins on the day after the product is delivered.
If an order consists of several products delivered separately, the withdrawal period begins on the day after the last product is received.
You can exercise your right of withdrawal by contacting us within the withdrawal period at: hello@saamcollection.nl
After notifying us of your withdrawal, you have a further 14 days to return the product. Once SAAM Collection has received the returned product, you will be refunded the original purchase price and the original shipping costs. As a customer, you are responsible for the cost of returning the product.
9. Return Conditions
When returning a product, we ask you to handle it with care. You may inspect and assess the product in the same way you would in a shop. The product must not have been used unnecessarily or damaged.
Where possible, we ask that you return the product in its original packaging, including all accompanying parts and labels.
10. Refunds
If you exercise your right of withdrawal, SAAM Collection will refund the purchase price, including the cost of the original standard delivery.
Once we have received the returned products, we will issue the refund using the same payment method as the original transaction, unless otherwise agreed.
11. Exceptions to the Right of Withdrawal
For the products currently offered by SAAM Collection, no specific exceptions to the right of withdrawal apply at this time.
12. Legal Guarantee
As a customer, you are entitled to receive a product that conforms to the contract and meets the reasonable expectations that may be placed on it.
If a product develops a defect during normal use that could not reasonably have been expected, please contact SAAM Collection at hello@saamcollection.nl
In such cases, we will seek an appropriate solution, such as repair, replacement or a refund, depending on the circumstances.
13. Complaints
If you have a complaint about a product or our service, please contact us as soon as possible at hello@saamcollection.nl.
Please describe the complaint as clearly as possible and include your order number where relevant.
We will handle complaints as quickly as possible and, in any event, within a reasonable period. If we are away for an extended period while travelling to South Africa, the handling of complaints may be delayed.
14. Intellectual Property
All text, images, logos, photographs, designs and other content on the SAAM Collection website are the property of SAAM Collection or are used with the permission of the relevant rights holder.
You may not copy, distribute or use any website content for commercial purposes without prior written permission.
15. Privacy
The processing of personal data is governed by the SAAM Collection Privacy Policy. The Privacy Policy explains what personal data we process, why we process it and what rights you have in relation to it.
16. Changes
SAAM Collection may amend these Terms and Conditions whenever necessary.
The version applicable to an order is the version in force at the time the order was placed.
17. Governing Law
These Terms and Conditions and the agreements between SAAM Collection and consumers are governed by Dutch law. This does not affect consumers’ statutory rights.
18. Contact
If you have any questions about these Terms and Conditions, an order or our services, please contact us by email at hello@saamcollection.nl